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#Frequently asked questions

Do you sell replacement battery clock parts?
Yes we do. Send us as much info as possible and we will come back to you very soon with a price and more details.
Do you have a location that I can view a clock?
Unfortunately, we are only based online and do not have physical store. We offer you a great selection of clocks at a great price and free shipping, even for the bulky items.
Are you buying clocks?
No we don't. We recommend you send on facebook marketplace or something similar
Is it possible to replace a pendulum with a different style.
Yes, you can change the pendulum style. Check our directory for a clock specialist and provide detailed info about your clock to get the right parts.
Have you ever seen a grandfather clock with an alarm setting on it
Grandfather clocks typically don't come with an alarm setting because they are designed for aesthetic and traditional timekeeping rather than functionality like alarms.
Can I purchase a pendulum for Howard Miller grandfather clock
Yes. We offer clocks parts on demand. Give us as much info as possible and we will get back to you with price and details.
Hi. I would like to know if you carry movements for Hermle and Howard Miller clocks
Yes we carry movements for Hermle Clocks. Clocks parts, movement, mechanisms, pendulum are offer on-demand only. Please contact us with as much information as possible.
Do you have any floor models available in Quebec City or Montreal?
We're an online retailer with offices in Quebec City, serving customers across Canada. Our inventory is stored in warehouses in the US, with Howard Miller Brand items in Michigan and Hermle Brand items in Virginia. We cover duties fees, provide white glove delivery, and offer the services of a clock specialist to set up your clock. Our online model offers a wider collection and hassle-free shopping experience.
Is there a repair person i can find?
Check our directory of our recommended clock repair specialist in your region at https://grandfatherclock.ca/pages/find-a-professional-clock-repair-service-near-you . We will keep this updated and there might be one avaialble in your region. We also sell clock parts if needed.
Where are you located?
Hi! Thanks for reaching out. We are an online retailer and have office in Quebec City. We ship all over Canada. Our inventory is store in US warehouses (Michigan for Howard Miller Brand and Virginia for Hermle Brand).
How can I track my order?
Once your order has been shipped, you will receive a tracking number. You can use this tracking number to track the progress of your order.
How can I contact your customer service team?
You can contact our customer service team by texting us at 514 548 2527 or emailing us at info@grandfatherclock.ca. We are also available through live chat on our website.
Do you offer international shipping?
Currently, we only offer shipping within Canada. We do not offer international shipping at this time.
Do you offer free shipping in Canada?
Yes, we offer free shipping on all orders within Canada.
Do you offer any discounts or promotions?
We occasionally offer discounts and promotions. Please check our website or subscribe to our newsletter for the latest updates.
Can I trust the quality of the clocks you sell?
We handpick the clock brands we carry to ensure that you receive a quality product. We have a close relationship with our brands and only offer the highest quality clocks.
Can I return a clock if it is damaged during shipping?
If your clock arrives damaged, please contact our customer service team immediately. They will assist you in resolving the issue.
Can I request a specific delivery date for my order?
Unfortunately, we cannot guarantee specific delivery dates. Shipping times may vary depending on your location and other factors.
Can I request a custom engraving on a clock?
We do not currently offer custom engraving services for clocks.
Can I purchase replacement parts for my clock?
Yes, you can purchase replacement parts for your clock. To do so, simply reach out to us, and we'll assist you with your needs.
Can I purchase a clock as a gift and have it shipped directly to the recipient?
Yes, you can purchase a clock as a gift and have it shipped directly to the recipient. Simply provide their shipping address during the checkout process.
Can I place an order over the phone?
Yes you can book a call with us at https://calendly.com/grandfatherclock-info/30min
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
Are you an authorized dealer for the clock brands you sell?
Yes, we are an authorized dealer for all the clock brands we sell. This ensures that you will receive the full manufacturer's warranty with every purchase.
Do you offer grandfather clock cleaning in Mississauga?
No, however we can provide you with a directory of trusted local horologist we recommended